Privacy Policy

Effective Date: 05/06/26

1. Introduction

Ultimate LED Lights Pty Ltd (“Ultimate LED Lights”, “we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, store and protect your personal information when you visit or make a purchase from our website located at https://ultimateledlights.com.au (“Website”).

By using our Website, purchasing products, subscribing to our newsletter, or otherwise interacting with us, you consent to the collection and use of your personal information in accordance with this Privacy Policy.

2. Who We Are

Ultimate LED Lights Pty Ltd

Business Address:

44 Yarrabin Drive

Mount Martha VIC 3934

Australia

Privacy Enquiries:

info@ledlights.com.au

3. Information We Collect

We may collect personal information that you voluntarily provide to us, including:

Full name
Billing address
Shipping address
Email address
Telephone number
Company name (where applicable)
Order and transaction history
Newsletter subscription preferences
Communications with our customer service team

We may also automatically collect certain information when you use our Website, including:

IP address
Browser type and version
Device information
Pages viewed
Time spent on pages
Referral sources
Website interaction data
Cookie and tracking information

4. How We Collect Information

We collect information when you:

Place an order through our Website
Create an account
Subscribe to our newsletter
Contact us by email
Participate in promotions or surveys
Browse our Website
Accept cookies through your browser settings

5. How We Use Your Information

We use your personal information to:

Process and fulfil orders
Deliver products and services
Provide customer support
Communicate regarding orders and deliveries
Respond to enquiries
Improve our Website and customer experience
Analyse website performance and traffic
Prevent fraud and maintain security
Comply with legal obligations
Send marketing communications where you have opted in

We will only send promotional emails to individuals who have expressly consented to receive marketing communications.

6. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you information about:

New products
Promotions
Special offers
Company updates

You may unsubscribe at any time by:

Clicking the unsubscribe link in any marketing email; or
Contacting us at info@ledlights.com.au

We will promptly honour unsubscribe requests.

7. Payment Processing

We accept payments through secure third-party payment providers, including:

Visa
Mastercard
PayPal
Afterpay
Apple Pay
Google Pay

Payments are processed through trusted payment providers including Square and PayPal.

Ultimate LED Lights Pty Ltd does not store full credit card details on its servers. Payment information is handled securely by the relevant payment processor in accordance with their security standards and privacy policies.

8. Cookies and Tracking Technologies

Our Website uses cookies and similar technologies to improve functionality, analyse traffic, and support marketing activities.

Cookies may be used to:

Remember customer preferences
Maintain shopping cart functionality
Measure website performance
Understand visitor behaviour
Deliver relevant advertising

You can manage or disable cookies through your browser settings, however some Website features may not function correctly if cookies are disabled.

9. Analytics and Advertising Services

We use third-party services including:

Google Analytics
Google Ads
Meta (Facebook) Pixel
Mailchimp

These services may collect information regarding your use of our Website and may use cookies or similar technologies to provide analytics, advertising and marketing services.

These providers may collect information in accordance with their own privacy policies.

10. Disclosure of Personal Information

We may disclose personal information to:

Payment processors
Shipping and logistics providers
Website hosting providers
Marketing service providers
Analytics providers
Professional advisers
Government agencies where required by law

We do not sell personal information to third parties.

11. International Data Transfers

As we sell products internationally and utilise third-party service providers that may operate outside Australia, your personal information may be transferred, processed, or stored in countries outside Australia.

Where practical, we take reasonable steps to ensure that overseas recipients handle personal information in a manner consistent with Australian privacy standards.

12. Data Security

We take reasonable measures to protect personal information from:

Misuse
Interference
Loss
Unauthorised access
Modification
Disclosure

While we implement commercially reasonable security safeguards, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

13. Retention of Information

We retain personal information for as long as necessary to:

Provide our products and services
Meet legal and regulatory requirements
Resolve disputes
Enforce agreements

When information is no longer required, we take reasonable steps to securely destroy or de-identify it.

14. Access, Correction and Deletion Requests

You may request:

Access to personal information we hold about you
Correction of inaccurate or incomplete information
Deletion of personal information where legally permitted

Requests should be sent to:

info@ledlights.com.au

We may need to verify your identity before processing requests.

15. Children’s Privacy

Our Website is intended for a general audience and may be accessed by people of all ages.

We do not knowingly collect personal information from children without appropriate consent where required by law.

Parents or guardians who believe a child has provided personal information may contact us to request its removal.

16. Third-Party Websites

Our Website may contain links to third-party websites.

We are not responsible for the privacy practices, content, or security of external websites and encourage users to review the privacy policies of those websites before providing personal information.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and become effective immediately upon publication unless otherwise stated.

We encourage customers to review this Privacy Policy periodically.

18. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact:

Ultimate LED Lights Pty Ltd

44 Yarrabin Drive

Mount Martha VIC 3934

Australia

Email: info@ledlights.com.au